Terms & Conditions

Full terms and conditions are available on request.

What Is Provided

• Labour and parts for repairs relevant to the cover selected.
• Unlimited call-outs.
• 24 hour 365 day a year helpline.
• If your boiler is beyond repair or spare parts are not available we will replace it at a reduced cost.
• If we do not carry the spare parts required, we will order them from our suppliers for delivery within 24 hours, subject to availability.

General Exclusions

Your agreement does not include the following:

• Design or existing faults which were not identified during the initial inspection.
• The cost of repairs because of damage caused by you or other persons.
• Faults caused by lack of service (e.g. condensate traps becoming blocked).
• Repair or replacement of the hot and cold water taps, mixer valves or shower pumps.
• Loss or damage to property caused by the appliance, boiler or system leaking, unless we are directly responsible.
• Damage caused by locating pipes in walls, floors or ceilings unless we are negligent.
• Improvements to bring your system up to current standards i.e. system upgrades - additional thermostats, flues and ventilation which do not meet current standards.
• Resetting controls (for example after power cuts or summer/winter time changes).
• Repairing faults caused by sludge or debris after we have advised you that the system requires a PowerFlush